HR Era, Issue # 33,
Mar 30th, 2003
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Contents
1. Moderator's Space
(Forms & Formats)
2. HR Practices in Ford Motor
Company
- notes by Rajeev B
Bhatnagar
3. Tomato Soup for the Soul
4. New Members
V Nageshwar Rao, H V Prashanth
Kumar, Sadiq Ali Dhanani
5. Readers' Forum
Help on Winning Strategies
- Rakesh N Sahay
Praise for free Ebook on Time
Management - TM Prabhakaran
6.
My Favorite Quotes
- by Maneesh Goel
7. Handling Question-Answer
Sessions During Training Programs
- by Poonam Chandok
(Skills of a Trainer-1)
8. More from Members and
Our Website
Outsourcing the Employee Suggestion
Scheme - by V.Uma Maheswara Rao
9. HR Training Programs (India)
10. Best HR Jobs (India)
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1. Moderator's Space
(Forms & Formats)
Dear Friends,
We want to publish Forms & Formats used in HR Department in a
series in HR Era. Often, I have seen requests for Exit Interview
Formats, Performance Appraisal Forms, Regret Letter Format, &
Employment Application Forms. Many of these are from our
colleagues in startup companies.
Kindly send us a wish list
of Forms & Formats that can be published in HR Era and / or our
website.
warm regards
Rajeev B Bhatnagar
Rajeev@HREra.com
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2. HR Practices in Ford Motor
Company
- notes by Rajeev B
Bhatnagar
Ms.Elinor Green, Vice President - HR of Ford India gave a talk
on "HR Practices in Ford India" on 14th March 2003 under the
auspices of Madras HRD Network. Ford Motor Company is one of the
Fortune 10 Companies. It is a 100 years old company and has 110
manufacturing plants world wide. Ford India has its
manufacturing plant near Chennai with manufacturing workforce of
over 900 people.
Ms. Green talked about two practices viz. Balanced Score Card
and Personnel Development Committees in Ford, both of which are
being implemented across all the plants and divisions of Ford
world wide.
Balanced Score Card:
Balanced Score Card was popularized by Mr. Kaplan and is a
methodology for aligning individual targets with the Company's
strategic business goals. Following this methodology, Ford India
arrives at individual goals for each of their employees, which
are part of the performance measurement system for the
employees.
Prior to the Balanced Score Card, Ford was following
Forced Ranking Method of
appraising and rewarding employees. This classified employees in
top 10%, next 40%, lower 40%, bottom 10%. However, over a few
years it became very difficult to sustain this methodology
of Forced Ranking and the same has been replaced as stated
above.
Personnel Development Committees:
The second unique practice of Ford is Personnel Development
Committees (PDC) for each of their department. The PDC consists
of senior line managers with a HR representative in it. This
committee is involved in all important decisions regarding HR
matters in that particular department - for example appraisals,
promotions, job rotations, training. Thus the focus is on
personnel decisions thru a committee rather than single
individuals. PDCs are institutionalized across Ford
internationally for a long time.
Ms. Elinor Green is Vice President - HR with Ford India. She has
a PG Diploma in Personal Management with over 12 years work
experience in HR in USA, England, Germany and India.
Notes by Rajeev B Bhatnagar
[PS: I invite members to write an
article on Balance Scorecard / HR Scorecard and share with all
of us. One possibility is someone who has attended Mr Ajai
Singh's workshop.]
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3. Tomato Soup for the Soul
You Don't Need to Be a Weatherman...
It was two o'clock in the morning and a husband and wife were
asleep, when suddenly the phone rang.
The husband picked up the phone and said, "Hello? ... How the
heck do I know? What am I, the weather man?" -- and promptly
slammed the phone down.
His wife rolls over and asks, "Who was that?"
The husband replies, "I don't know. Some guy who wanted to know
if the coast was clear."
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4. New Members
V Nageshwar Rao, Manager - HR &Admin,
Trinity Infosys, Chennai
I am very happy to join this group and I
would like to share my thoughts with others in this group.
Best Regards,
V.Nageshwar Rao
Nageshwar has a PG Diploma in PM & IR followed by Bachelor of
Law degree. He has over 12 years' experience in HR field of
which for 7 years he has held independent charge of the HR
Department. Nageshwar has worked in all areas of HR in several
industries including IT, manufacturing, and services.
Contact:
nagesh@trinitymobile.com
H V Prashanth
Kumar, Associate Manager-HR, PSI Data Systems, Bangalore
Prashanth has 8+ years’ experience in HR.
His professional interests are in OD, C&B, Resourcing & Staffing
and Training. His hobbies include Music, Histrionics/Theatres.
Prashanth’s belief in learning is exemplified in the quote
“Learning is not compulsory... neither is Survival.”
Contact:
hvpkumar@psi.soft.net
Sadiq Ali Dhanani,
Ist Year M.B.A, Institute Of Management Studies, (D.A.V.V)
Indore.
Respected Senior Friends,
I am currently in 2nd semester & intend
specializing in Human Resources and Marketing. Summer Training
in your prestigious Company would help
me to mold myself according to the present market
scenario. I can join on the 20th of May after my semester exams.
Thanking you in anticipation
Sincerely yours
Sadiq Ali Dhanani
Before taking up MBA, Sadiq has done B Comm
and simultaneously worked on part-time basis as a Public
Relations Officer.
Extra Curricular Activities: He has
participated in Help Age India Campaign, Annual Day Skit
Competition, "Hyurisko-2003" in college. Sadiq's hobbies
include Listening To Music, Making Friends, Reading Novels.
Contact:
sadiqinims@yahoo.com
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5. Readers' Forum
[Please
email your replies to the person asking, with a copy to us at
Alka@HREra.com for
publication. Email new questions to us.]
Help on Winning Strategies
- Rakesh N Sahay
Dear Seniors & Friends
We are undertaking a study on the following subject: -
WINNING STRATEGIES IN THE TURBULENT TIME
Focus is on: -
a) Creating Successful Indian MNC
b) Changing Mindset
c) Building Performing Teams
May I request my mentors and friends to support me in the study
by providing lead to relevant conceptual framework on the above,
practical examples, success stories, failures and helpful sites
apart from other support as available.
I shall be highly obliged on personal front and professionally
enriched by your act of guidance, support and encouragement.
With Kind regards,
Rakesh N. Sahay
sahay_rakesh@rediffmail.com
Senior Officer (HR), NTPC-Faridabad
Praise for free Ebook on Time Management
- TM Prabhakaran Dear RBB,
Your e-book on Time Mgt has been downloaded in my machine and I
had a quick browse. It has come out extremely well. Its'
hyperlinks are fast. Colour combinations are very good. Cliparts
are well chosen.
I am sure you will definitely be recognized for the pains and
efforts you had taken in bringing out this ebook. My hearty
congratulations to you.
Regards,
T.M.Prabakaran
Asst General Manager (Training), L&T, Chennai,
tmp@lntecc.com
PS: Downloadable from
http://hrera.com/time1.exe and
http://hrera.tripod.com/time1.exe
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6. My Favorite Quotes
- by Maneesh Goel
"We will either find a way or make one."-Hannibal
"Man is not the creature of circumstances; circumstances are the
creatures of men."-Benjamin Disraeli
"Life is either a daring adventure or nothing."-Helen Keller
"A man who suffers before it is necessary, suffers more than is
necessary."
"Things do not change, we change."-Henri David Thoreau
With regardsManeesh
Sent by Maneesh Goel
MBA student, Email:
manish_goelhrd@rediffmail.com
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7. Handling Question-Answer
Sessions During Training Programs
- by Poonam Chandok
(Skills of a Trainer-1)
When I started out as a trainer, I was very uncomfortable
handling questions from the participants of the training
programs.
I analyzed the reasons as:
Lack of time - I did not
build in time in the session to handle questions, so in case
they came and I started answering them, it would mean time
extension of my session which usually was not possible
Fear of not knowing the answer
and therefore losing face with the whole crowd - some smart-alec
question and everyone would watch how I would handle it. If I
did not do a good job, many would lose interest in my session.
So I avoided handling questions
Sometimes the questions would not
relate to the topic and then if I answered them, I
will move away and the time constraint factor would work again
But I realized over a period of time, that it was important to
answer questions as the purpose of sharing knowledge was to
bring clarity to the participant's mind and if I was not able to
do that, I was not being true to my status of being a faculty.
Over last couple of years, I have gained confidence in tackling
questions from participants.
Practices & Attitudes which helped
me are these:
There is no shortcut to success -
Preparation is the only thing that gives tremendous
confidence while handling questions. One has to read a lot -
articles, books, any interesting write-up which comes up on
internet search so that one get various perspectives to the
topic. That really helps us understand the topic from all
angles. We are then able to and feel confident of answering the
questions.
Expect / anticipate questions
- Provide some time for
questions while designing the session itself. By doing that one
does not run out of time in case questions are asked - in fact
one welcomes them. If participants do not ask any questions,
have a back up material on
what else one would like to share during that bonus time
Rephrase the questions to understand
correctly - Do not launch into answers immediately
after the question has been asked. You may not be on the right
track at all and the participant will end up saying an uneasy
"yes" or will say that what he wanted was different. Either
ways, one is not effective.
Thus, it is always recommended that the faculty should rephrase
the question to find out whether he has understood the question
correctly. Another advantage of rephrasing is that it helps
other participants to come to the same wavelength and thus the
ensuing discussion is fruitful for all and not that one
participant alone.
Tackling irrelevant questions
- There are always some smart guys in the group who are out to
prove the faculty wrong - they will ask many questions and also
not get convinced easily - there will always be a counter
question to every answer. Such people need to be told that
though there question is good, it may not be directly relevant
to the topic and hence can be dealt with during the break on a
one-to-one basis.
Another way could be to ask if anyone else also has a similar
doubt, if not, inform that you will move on to the next topic
and will talk to him during the break. Usually for every one
such person, there are many in the audience who want to see you
do well and hence will support your in dealing with the
situation politely but firmly.
Get over the fear of saying "I don't
know" or "I will get back to you" - This is the most
difficult thing to admit, specially when one is supposed to have
all the answers. But it is still much better than bluffing or
giving an irrelevant or wrong answer. When faced with such a
situation, check with the other participants if they have any
answers or leads on how to deal with the issues raised. If no
one seems to know, then acknowledge that the question is good
and you will get back to him later.
Contributed by Poonam Chandok,
Larsen & Toubro Limited, Mumbai , Email:
poonam@lntecc.com
[Poonam has sent only one article but I am
confident that she can write a series on
Skills of a Trainer.
She is a good trainer herself which is inherited from her
father. Banking on that I have titled this as
Skills of a Trainer-1.]
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8. More from Members and
Our Website
Outsourcing the Employee Suggestion Scheme
- by V.Uma Maheswara Rao
[In the previous issue, we introduced
Mahesh, our new member. His employer (Magus Customer Dialog Pvt.
Ltd) has implemented an Employee Suggestion Scheme in a
manufacturing setup with 765 employees in Andhra Pradesh (GlaxoSmithKline
Consumer Health Care Ltd). They have generated more 17000
suggestions in 3 years in that company. I am yet to hear of a
suggestion scheme which is such a huge success. It is very
impressive even though I neither personally know Mahesh nor am
aware of the details of the experiment. The software used is
titled SBIdeas.]
What is SBIdeas?
It is an ideal forum for bringing about an improvement in the
existing situation or creating a new situation which helps in
reducing waste and variation and increase efficiency,
productivity or simplicity. In pursuit of core values of
innovation , employees are encouraged to give innovative
suggestions, which could improve the existing way of working.
It is a suggestion scheme, which motivates employees to give
creative ideas for the growth of the company.
How does it began?
Initially this was taken care by the HR department. It was felt
that to outsource this function to some other parties. And GSK
had given contract to the renowned company Magus Customer Dialog
Pvt Ltd., its HQ located in Delhi and it has several units
across the country.
Eligibility to participate in this scheme is:
Any Permanent and Temporary Employee. Business Associates
To tell more briefly:
In factories workmen have lot of ideas to improve the
productivity, efficiency and to reduce the waste. But they can't
express their ideas in front of their managers hence Magus
People collects ideas from them and send it to concerned
department heads to get comments from them.
After thorough study by the panel of members, some ideas were
accepted for implementation. The best implemented ideas will be
rewarded by the Management.
If it is an Monetary Idea, the reward amount is 20% on the
savings or Rs.20000.00 whichever is less.
With this theme, here an overwhelming response came out from
each employee and everyone contributed their idea. Within a span
of 3 years more than 17000 ideas were received.
This is the brief content of the SBIdeas. For better
understanding, please
Click
Here to see a powerpoint presentation.
Thanks & Regards,
Mahesh
sbideas.x.rjy@gsk.com
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9. HR Training Programs
[Free Service: Training Institutions &
Trainers can email their Programs to Alka@HREra.com . We reach them to 1600 HR
professionals for free.]
Workshop on Balanced Scorecard, Apr
9-10, 2003, Mumbai
Dear All,
I am pleased to announce our 12th open workshop on "Balanced
Scorecard" to be held on the 9th & 10th April 2003 at The
Orchid, Mumbai.
For more details contact: ajai_singh@yahoo.com .
We look forward to your participation.
Best regards,
Ajai
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10. Best HR Jobs
[Free Service: Employers & Consultants can email their job
vacancies to
Alka@HREra.com
. We reach them to 1600 HR professionals for free]
HR Manager,
Chennai
We, Omam Consultants Pvt Ltd is one of the leading management
consulting firms operating in India with a team of over 100
dedicated professionals working out of 10 offices across the
country.
Currently we need HR Manager for our client. Client: A leading
multicrore diversified engineering industry.
Position: HR Manager, reporting to GM HR
Responsibilities: Responsibility of HR Functions, Career
Planning & succession planning, Training & Development, Manpower
policies, Separation, Safe custody of records
Education : MBA-HR from premier institute/ Personnel Mgt
Experience : 6 - 8 year in HR function preferably in a service /
process industry. Exceptional interpersonal communication
Package : Open
Pl send ur CVs to
satish.chn@omamconsultants.com
.
Thanks & Best regards
J.Shathishkumar
IT & Media - Recruitment, Omam Consultants Pvt Ltd; 4F,J P
Towers; 7/2,Nungambakkam High Road; Chennai - 34. Ph: 044 -
28262644 / 28234889 / 28232159 / 28229687
System Designer (Micro Controllers),
Hyderabad
hi,
I am member of this HR Era and a regular reader of this web
magazine. We are a running a H R and Legal Consultancy Firm at
Hyderabad by the name and style of POLYGLOT CONSULTANCY
SERVICES. We are specialized in H R and Legal Matters. We
provide professional/Functional consultancy to the various
clients. we have associated offices in U S and U K also. Apart
functional consultancy we look after staffing and placements
also.
One of our client who is in embedded systems and
telecommunication business. We have the following requirements.
Kindly circulate and if anybody interested may please asks them
to mail their resumes to
polyglot@consultant.com
. these requirements for Hyderabad only..
Position: System Designer; Stream: Micro Controller,
Qualification: BE / MTech, Skill set: C / RTOS, Experience: 3/2
years.
[PS: This is not an HR job but included because of 1st line.]
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Copyright (C)
2003 by HREra.com
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