HR Era,     Issue # 33,       Mar 30th, 2003

 


HR Era is a FREE fortnightly newsletter for HR Professionals. Your friends can subscribe by simply sending an e-mail to HREra-subscribe@yahoogroups.com .

Visit our website at http://hrera.com
 


Contents

1. Moderator's Space (Forms & Formats)

2. HR Practices in Ford Motor Company - notes by Rajeev B Bhatnagar

3. Tomato Soup for the Soul

4. New Members

V Nageshwar Rao, H V Prashanth Kumar, Sadiq Ali Dhanani

5. Readers' Forum

Help on Winning Strategies - Rakesh N Sahay
Praise for free Ebook on Time Management - TM Prabhakaran

6. My Favorite Quotes - by Maneesh Goel

7. Handling Question-Answer Sessions During Training Programs - by Poonam Chandok
         (Skills of a Trainer-1)

8. More from Members and Our Website

Outsourcing the Employee Suggestion Scheme - by V.Uma Maheswara Rao

9. HR Training Programs (India)

10. Best HR Jobs (India)

 


1. Moderator's Space (Forms & Formats)

Dear Friends,

We want to publish Forms & Formats used in HR Department in a series in HR Era. Often, I have seen requests for Exit Interview Formats, Performance Appraisal Forms, Regret Letter Format, & Employment Application Forms. Many of these are from our colleagues in startup companies.

Kindly send us a wish list of Forms & Formats that can be published in HR Era and / or our website.

warm regards

Rajeev B Bhatnagar

Rajeev@HREra.com

 


2. HR Practices in Ford Motor Company - notes by Rajeev B Bhatnagar

Ms.Elinor Green, Vice President - HR of Ford India gave a talk on "HR Practices in Ford India" on 14th March 2003 under the auspices of Madras HRD Network. Ford Motor Company is one of the Fortune 10 Companies. It is a 100 years old company and has 110 manufacturing plants world wide. Ford India has its manufacturing plant near Chennai with manufacturing workforce of over 900 people.

Ms. Green talked about two practices viz. Balanced Score Card and Personnel Development Committees in Ford, both of which are being implemented across all the plants and divisions of Ford world wide.

Balanced Score Card:

Balanced Score Card was popularized by Mr. Kaplan and is a methodology for aligning individual targets with the Company's strategic business goals. Following this methodology, Ford India arrives at individual goals for each of their employees, which are part of the performance measurement system for the employees.

Prior to the Balanced Score Card, Ford was following Forced Ranking Method of appraising and rewarding employees. This classified employees in top 10%, next 40%, lower 40%, bottom 10%. However, over a few years it became very difficult to sustain this methodology of Forced Ranking and the same has been replaced as stated above.


Personnel Development Committees:

The second unique practice of Ford is Personnel Development Committees (PDC) for each of their department. The PDC consists of senior line managers with a HR representative in it. This committee is involved in all important decisions regarding HR matters in that particular department - for example appraisals, promotions, job rotations, training. Thus the focus is on personnel decisions thru a committee rather than single individuals. PDCs are institutionalized across Ford internationally for a long time.

Ms. Elinor Green is Vice President - HR with Ford India. She has a PG Diploma in Personal Management with over 12 years work experience in HR in USA, England, Germany and India.
 

Notes by Rajeev B Bhatnagar

[PS: I invite members to write an article on Balance Scorecard / HR Scorecard and share with all of us. One possibility is someone who has attended Mr Ajai Singh's workshop.]

 


3. Tomato Soup for the Soul

You Don't Need to Be a Weatherman...

It was two o'clock in the morning and a husband and wife were asleep, when suddenly the phone rang.

The husband picked up the phone and said, "Hello? ... How the heck do I know? What am I, the weather man?" -- and promptly slammed the phone down.

His wife rolls over and asks, "Who was that?"
The husband replies, "I don't know. Some guy who wanted to know if the coast was clear."
 


4. New Members

V Nageshwar Rao, Manager - HR &Admin, Trinity Infosys, Chennai

I am very happy to join this group and I would like to share my thoughts with others in this group.

Best Regards,

V.Nageshwar Rao

Nageshwar has a PG Diploma in PM & IR followed by Bachelor of Law degree. He has over 12 years' experience in HR field of which for 7 years he has held independent charge of the HR Department. Nageshwar has worked in all areas of HR in several industries including IT, manufacturing, and services.

Contact: nagesh@trinitymobile.com

H V Prashanth Kumar, Associate Manager-HR, PSI Data Systems, Bangalore

Prashanth has 8+ years’ experience in HR. His professional interests are in OD, C&B, Resourcing & Staffing and Training. His hobbies include Music, Histrionics/Theatres. Prashanth’s belief in learning is exemplified in the quote “Learning is not compulsory... neither is Survival.”

Contact: hvpkumar@psi.soft.net

Sadiq Ali Dhanani, Ist Year M.B.A, Institute Of Management Studies, (D.A.V.V) Indore.

Respected Senior Friends,

I am currently in 2nd semester & intend specializing in Human Resources and Marketing. Summer Training in your prestigious Company would help me to mold myself according to the present market scenario. I can join on the 20th of May after my semester exams.

Thanking you in anticipation

Sincerely yours

Sadiq Ali Dhanani

Before taking up MBA, Sadiq has done B Comm and simultaneously worked on part-time basis as a Public Relations Officer. 

Extra Curricular Activities: He has participated in Help Age India Campaign, Annual Day Skit Competition, "Hyurisko-2003" in college. Sadiq's hobbies include  Listening To Music, Making Friends, Reading Novels.

Contact: sadiqinims@yahoo.com

 


5. Readers' Forum

[Please email your replies to the person asking, with a copy to us at Alka@HREra.com  for publication. Email new questions to us.]

Help on Winning Strategies - Rakesh N Sahay

Dear Seniors & Friends

We are undertaking a study on the following subject: -

WINNING STRATEGIES IN THE TURBULENT TIME

Focus is on: -

a) Creating Successful Indian MNC
b) Changing Mindset
c) Building Performing Teams

May I request my mentors and friends to support me in the study by providing lead to relevant conceptual framework on the above, practical examples, success stories, failures and helpful sites apart from other support as available.

I shall be highly obliged on personal front and professionally enriched by your act of guidance, support and encouragement.

With Kind regards,

Rakesh N. Sahay
sahay_rakesh@rediffmail.com

Senior Officer (HR), NTPC-Faridabad

Praise for free Ebook on Time Management - TM Prabhakaran

Dear RBB,

Your e-book on Time Mgt has been downloaded in my machine and I had a quick browse. It has come out extremely well. Its' hyperlinks are fast. Colour combinations are very good. Cliparts are well chosen.

I am sure you will definitely be recognized for the pains and efforts you had taken in bringing out this ebook. My hearty congratulations to you.

Regards,

T.M.Prabakaran
Asst General Manager (Training), L&T, Chennai, tmp@lntecc.com

PS: Downloadable from http://hrera.com/time1.exe and http://hrera.tripod.com/time1.exe

 


6. My Favorite Quotes - by Maneesh Goel

"We will either find a way or make one."-Hannibal

"Man is not the creature of circumstances; circumstances are the creatures of men."-Benjamin Disraeli

"Life is either a daring adventure or nothing."-Helen Keller

"A man who suffers before it is necessary, suffers more than is necessary."

"Things do not change, we change."-Henri David Thoreau

With regards

Maneesh

Sent by Maneesh Goel

MBA student, Email: manish_goelhrd@rediffmail.com

 


7. Handling Question-Answer Sessions During Training Programs
 
- by Poonam Chandok (Skills of a Trainer-1)

When I started out as a trainer, I was very uncomfortable handling questions from the participants of the training programs.

I analyzed the reasons as:

Lack of time - I did not build in time in the session to handle questions, so in case they came and I started answering them, it would mean time extension of my session which usually was not possible

Fear of not knowing the answer and therefore losing face with the whole crowd - some smart-alec question and everyone would watch how I would handle it. If I did not do a good job, many would lose interest in my session. So I avoided handling questions

Sometimes the questions would not relate to the topic and then if I answered them, I will move away and the time constraint factor would work again

But I realized over a period of time, that it was important to answer questions as the purpose of sharing knowledge was to bring clarity to the participant's mind and if I was not able to do that, I was not being true to my status of being a faculty.

Over last couple of years, I have gained confidence in tackling questions from participants.

Practices & Attitudes which helped me are these:

There is no shortcut to success - Preparation is the only thing that gives tremendous confidence while handling questions. One has to read a lot - articles, books, any interesting write-up which comes up on internet search so that one get various perspectives to the topic. That really helps us understand the topic from all angles. We are then able to and feel confident of answering the questions.

Expect / anticipate questions - Provide some time for questions while designing the session itself. By doing that one does not run out of time in case questions are asked - in fact one welcomes them. If participants do not ask any questions, have a back up material on what else one would like to share during that bonus time

Rephrase the questions to understand correctly - Do not launch into answers immediately after the question has been asked. You may not be on the right track at all and the participant will end up saying an uneasy "yes" or will say that what he wanted was different. Either ways, one is not effective.

Thus, it is always recommended that the faculty should rephrase the question to find out whether he has understood the question correctly. Another advantage of rephrasing is that it helps other participants to come to the same wavelength and thus the ensuing discussion is fruitful for all and not that one participant alone.

Tackling irrelevant questions - There are always some smart guys in the group who are out to prove the faculty wrong - they will ask many questions and also not get convinced easily - there will always be a counter question to every answer. Such people need to be told that though there question is good, it may not be directly relevant to the topic and hence can be dealt with during the break on a one-to-one basis.

Another way could be to ask if anyone else also has a similar doubt, if not, inform that you will move on to the next topic and will talk to him during the break. Usually for every one such person, there are many in the audience who want to see you do well and hence will support your in dealing with the situation politely but firmly.

Get over the fear of saying "I don't know" or "I will get back to you" - This is the most difficult thing to admit, specially when one is supposed to have all the answers. But it is still much better than bluffing or giving an irrelevant or wrong answer. When faced with such a situation, check with the other participants if they have any answers or leads on how to deal with the issues raised. If no one seems to know, then acknowledge that the question is good and you will get back to him later.

Contributed by Poonam Chandok,

Larsen & Toubro Limited, Mumbai , Email: poonam@lntecc.com

[Poonam has sent only one article but I am confident that she can write a series on Skills of a Trainer. She is a good trainer herself which is inherited from her father. Banking on that I have titled this as Skills of a Trainer-1.]

 


8. More from Members and Our Website

Outsourcing the Employee Suggestion Scheme - by V.Uma Maheswara Rao

[In the previous issue, we introduced Mahesh, our new member. His employer (Magus Customer Dialog Pvt. Ltd) has implemented an Employee Suggestion Scheme in a manufacturing setup with 765 employees in Andhra Pradesh (GlaxoSmithKline Consumer Health Care Ltd). They have generated more 17000 suggestions in 3 years in that company. I am yet to hear of a suggestion scheme which is such a huge success. It is very impressive even though I neither personally know Mahesh nor am aware of the details of the experiment. The software used is titled SBIdeas.]

What is SBIdeas?

It is an ideal forum for bringing about an improvement in the existing situation or creating a new situation which helps in reducing waste and variation and increase efficiency, productivity or simplicity. In pursuit of core values of innovation , employees are encouraged to give innovative suggestions, which could improve the existing way of working.

It is a suggestion scheme, which motivates employees to give creative ideas for the growth of the company.

How does it began?

Initially this was taken care by the HR department. It was felt that to outsource this function to some other parties. And GSK had given contract to the renowned company Magus Customer Dialog Pvt Ltd., its HQ located in Delhi and it has several units across the country.

Eligibility to participate in this scheme is:

Any Permanent and Temporary Employee. Business Associates

To tell more briefly:

In factories workmen have lot of ideas to improve the productivity, efficiency and to reduce the waste. But they can't express their ideas in front of their managers hence Magus People collects ideas from them and send it to concerned department heads to get comments from them.

After thorough study by the panel of members, some ideas were accepted for implementation. The best implemented ideas will be rewarded by the Management.

If it is an Monetary Idea, the reward amount is 20% on the savings or Rs.20000.00 whichever is less.

With this theme, here an overwhelming response came out from each employee and everyone contributed their idea. Within a span of 3 years more than 17000 ideas were received.

This is the brief content of the SBIdeas. For better understanding, please Click Here to see a powerpoint presentation.

Thanks & Regards,

Mahesh

sbideas.x.rjy@gsk.com

 


9. HR Training Programs

[Free Service: Training Institutions & Trainers can email their Programs to Alka@HREra.com . We reach them to 1600  HR professionals for free.]

Workshop on Balanced Scorecard, Apr 9-10, 2003, Mumbai

Dear All,

I am pleased to announce our 12th open workshop on "Balanced Scorecard" to be held on the 9th & 10th April 2003 at The Orchid, Mumbai.

For more details contact: ajai_singh@yahoo.com .

We look forward to your participation.

Best regards,

Ajai

 


10. Best HR Jobs

[Free Service: Employers & Consultants can email their job vacancies to Alka@HREra.com . We reach them to 1600 HR professionals for free]

HR Manager, Chennai

We, Omam Consultants Pvt Ltd is one of the leading management consulting firms operating in India with a team of over 100 dedicated professionals working out of 10 offices across the country.

Currently we need HR Manager for our client. Client: A leading multicrore diversified engineering industry.

Position: HR Manager, reporting to GM HR

Responsibilities: Responsibility of HR Functions, Career Planning & succession planning, Training & Development, Manpower policies, Separation, Safe custody of records

Education : MBA-HR from premier institute/ Personnel Mgt

Experience : 6 - 8 year in HR function preferably in a service / process industry. Exceptional interpersonal communication

Package : Open

Pl send ur CVs to satish.chn@omamconsultants.com .

Thanks & Best regards

J.Shathishkumar

IT & Media - Recruitment, Omam Consultants Pvt Ltd; 4F,J P Towers; 7/2,Nungambakkam High Road; Chennai - 34. Ph: 044 - 28262644 / 28234889 / 28232159 / 28229687

System Designer (Micro Controllers), Hyderabad

hi,

I am member of this HR Era and a regular reader of this web magazine. We are a running a H R and Legal Consultancy Firm at Hyderabad by the name and style of POLYGLOT CONSULTANCY SERVICES. We are specialized in H R and Legal Matters. We provide professional/Functional consultancy to the various clients. we have associated offices in U S and U K also. Apart functional consultancy we look after staffing and placements also.

One of our client who is in embedded systems and telecommunication business. We have the following requirements. Kindly circulate and if anybody interested may please asks them to mail their resumes to polyglot@consultant.com  . these requirements for Hyderabad only..

Position: System Designer; Stream: Micro Controller, Qualification: BE / MTech, Skill set: C / RTOS, Experience: 3/2 years.

[PS: This is not an HR job but included because of 1st line.]
 

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